Privacy Policy
Effective Date: December 1, 2025
This Privacy Policy describes how TripFacts (“TripFacts,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use the TripFacts mobile application and related services (the “Service”). It also explains your privacy rights and how applicable laws protect you.
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Quick Overview
We protect your data
We use industry‑standard security measures to safeguard your information.
We don’t sell your data
Your personal information is never sold.
You control your data
You can access, delete, or export your data.
Global compliance
Designed to align with GDPR, CCPA/CPRA, Apple App Store, and Google Play requirements.
- Information We Collect
- Information You Provide Directly
Account Information
- Name, email address, username
- Profile image (optional)
- Password (stored in encrypted or hashed form)
Subscription and Transaction Information
- Subscription status, billing history, and transaction identifiers
- Payments are processed by the Apple App Store or Google Play Store
- We do not receive full payment card numbers
Communications
- Messages, feedback, or support requests you send to us
- Responses to surveys or forms you choose to complete
- Device and Technical Information
Collected automatically when you use the Service:
- Device type, model, and operating system version
- App version and language settings
- Unique device or app identifiers
- IP address and general network information
- App usage events and feature interactions
- Crash reports and performance diagnostics
- Location Information
User‑Provided or Permission‑Based
- Locations you search for, browse, or save
- Locations you manually select in the App
- Optional precise or approximate device location, only with your permission
Important Location Notes
- We do not track your location continuously
- We do not collect location data in the background
- Location is used only to display relevant pre‑generated content
- Location is not used to generate AI content in real time
You may disable location access at any time in your device settings.
- Quiz and Leaderboard Data
- Quiz participation and responses
- Quiz scores and results
- Leaderboard rankings and placement
- Usernames or display names shown to other logged‑in users
Email addresses, real names, or other sensitive personal information are not displayed on leaderboards unless you choose to use them as a display name.
- How We Use Your Information
- Providing the Service
- Display pre‑generated, AI‑created facts relevant to a selected location
- Enable category‑based browsing of informational content
- Operate quizzes and calculate scores and rankings
- Display leaderboard results to other logged‑in users
- Authenticate users and manage accounts
- Process subscriptions and entitlements
- Respond to customer support requests
- Improving the Service
- Analyze aggregated usage patterns
- Identify bugs, crashes, and performance issues
- Test, maintain, and develop new features
- Improve reliability and user experience
- Communications
- Send service‑related notifications and updates
- Deliver subscription confirmations
- Respond to inquiries and support requests
- Send marketing communications only where permitted and with your consent
- Security and Legal Compliance
- Detect and prevent fraud, abuse, or cheating
- Protect the integrity and safety of the Service
- Enforce our Terms and Conditions
- Comply with applicable legal obligations
- AI‑Generated Content and Data Use
TripFacts uses artificial intelligence to generate informational content in advance based on predefined categories and publicly available information.
- AI‑generated content is not created using your personal data
- Your location is used only to determine which pre‑generated content is displayed
- We do not profile users or infer sensitive characteristics
- We do not use biometric data or sensitive personal data for AI purposes
AI‑generated content may be inaccurate, incomplete, or outdated and is provided for informational and educational purposes only.
- How We Share Information
We do not sell your personal information.
- Service Providers
We share limited information with trusted vendors who help us operate the Service, including:
- Google Maps Platform (location search and geocoding)
- Apple App Store and Google Play Store (subscriptions and payments)
- Analytics and crash‑reporting providers
- Cloud hosting and infrastructure providers
- Customer support tools
These providers are contractually restricted to using information only to provide services to TripFacts.
- Business Transfers
If TripFacts is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. You will be notified if your information becomes subject to a different privacy policy.
- Legal Requirements
We may disclose information where required to:
- Comply with laws, regulations, or legal processes
- Respond to lawful government requests
- Protect our rights, users, or safety
- Detect, investigate, or prevent fraud or misuse
- Data Retention
We retain personal information only as long as necessary for the purposes described in this Privacy Policy.
Typical Retention Periods
- Account information: While your account is active and for a reasonable period afterward
- Transaction records: Up to 7 years (tax and accounting requirements)
- Usage and diagnostic data: Up to 24 months
- Quiz, leaderboard, and support data: As needed to operate features and resolve disputes
Deletion When you request deletion:
- Personal data is deleted or anonymized within a reasonable timeframe
- Information required by law may be retained
- Aggregated or de‑identified data may be kept
- Data Security
We use appropriate technical and organizational safeguards, including:
- Encryption in transit (TLS/SSL)
- Encryption of sensitive data at rest
- Secure authentication and access controls
- Regular security reviews
- Staff training on data protection
No system is completely secure, and we cannot guarantee absolute security.
- Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate or incomplete data
- Delete your personal information
- Export your data (data portability)
- Object to or restrict certain processing
- Withdraw consent at any time
Regional Rights
EEA / UK (GDPR)
You may lodge a complaint with your local data protection authority.
California (CCPA / CPRA)
You have the right to know, delete, and correct personal information. TripFacts does not sell or share personal data for cross‑context behavioral advertising.
Exercising Your Rights
To exercise your rights, contact us at:
Email: [email protected]
We respond within legally required timeframes.
- Children’s Privacy
The Service is not intended for children under 13 years of age.
We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will delete it promptly.
Parents or guardians may contact us at [email protected] with concerns.
- International Data Transfers
Your information may be processed in countries outside your country of residence, including the United States.
Where required, we rely on appropriate safeguards such as:
- Standard contractual clauses
- Adequacy decisions
- Other lawful transfer mechanisms
By using the Service, you consent to such transfers where permitted by law.
- Third‑Party Links and Services
The Service may contain links to third‑party websites or services not operated by us. We are not responsible for their privacy practices.
Integrated services are governed by their own privacy policies, including:
- Google Privacy Policy
- Apple Privacy Policy
- Google Play Privacy Policy
- Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in practices, technology, or legal requirements.
We will notify you of material changes by:
- Posting the updated Privacy Policy in the App
- Updating the effective date
- Providing in‑app or email notice where appropriate
Your continued use after changes become effective constitutes acceptance.
- Contact Us
Questions about this Privacy Policy or your data?
Privacy & Support Team: [email protected]
We aim to respond to privacy inquiries within 30 days.